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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Michael Alberty

November 27, 2024

5  out of  5
rating by Michael Alberty
"Theresa was great helping me with a recent accident claim as well as facilitating recovery of the mini tort amount for my deductible from the other driver. Great communication and follow through."
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Matthew Karenko

November 14, 2024

5  out of  5
rating by Matthew Karenko
"I can't say enough good things about Jen Williams and the team at State Farm on Schoenherr Rd. Jen is incredibly helpful, empathetic, and truly listens to her clients' needs. Every interaction with her and the entire office has been a pleasure. They are all so supportive and kind, making sure I feel well taken care of every step of the way. The policies they offer are excellent, and I always know I’m in good hands. Highly recommend Jen and her team for anyone looking for outstanding service and reliable coverage!"
We responded:
"Thank you so much Matthew for such a great review of Jen W and our office! You and your entire family are a pleasure to serve. It is an honor to have your insurance business here. Thank you again for being a part of our Chuck T. State Farm Family! "
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Brian Gierka

October 28, 2024

5  out of  5
rating by Brian Gierka
"My experience with this specific State Farm location has been great. Whenever I call in, I am welcomed and feel like a valued customer. Jen W specifically always makes sure to that I am taken care of and assists with any changes needed. Thank you again and I highly recommend this agency."
We responded:
"Thank you for your kind review, Brian! Thank you for trusting in Jen and our team with your insurance needs. We are so happy you and your mom are a part of our State Farm family. "
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Rod Morrison

August 13, 2024

5  out of  5
rating by Rod Morrison
"We have been doing business with Theresa for more than 25 years. She is so professional, very knowledgeable, kind hearted , quick to respond, and goes above & beyond to help you. She is definitely the best and our go to person. You will never regret using this State Farm agency!"
We responded:
"Thank you for the kind words, Rod! Theresa is a wonderful part of our team. We always to give our customers the very best service possible. We appreciate your business and thank you for being a part of our State Farm family!"
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Brian Robichaud

June 14, 2024

4  out of  5
rating by Brian Robichaud
"Great service. Very attentive."
We responded:
"Thank you very much for your Google review Brian. We appreciate your business and look forward to helping you with your insurance needs. "
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Brett Loomis

April 19, 2024

5  out of  5
rating by Brett Loomis
"The staff here is always extremely friendly and helpful. Rare to find a family-owned business with long-tenured employees who are extremely knowledgeable and truly care and love helping their customers get the best coverage and save money. State Farm always provides me the best coverage and service for all my cars, motorcycle, home and more. 👍"
We responded:
"Thank you for the kind words Brett! Customers like you are a pleasure to serve. Thank you for being a part of our State Farm family!"
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Veena Fischer

March 13, 2024

5  out of  5
rating by Veena Fischer
"Been with Chuck for 34+ years. No need to go anywhere else. Theresa thank you again for your assistance today!"
We responded:
"Thank you, Veena, for being a part of the State Farm family! We appreciate you and your business. "
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Joshua New

March 8, 2024

5  out of  5
rating by Joshua New
"Theresa was absolutely awesome to work with. She was very thorough and quick to answer any questions i had. Thank you!"
We responded:
"Thank you, Joshua for trusting our State Farm Insurance Agency! Theresa does a wonderful job and is very knowledgeable with many years of experience. We appreciate your business. "
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AnneMarie Mac

March 4, 2024

5  out of  5
rating by AnneMarie Mac
"My family has been going to this office for 30plus yrs. I’ve been since I was a teenager now it’s been 17 yrs. This office is amazing. Everyone is very knowledgeable and always willing to help or to answer questions. Theresa is my go to person. She knows ALL. I highly recommend switching to this office."
We responded:
"Thank you AnneMarie for your kind review. We appreciate your business and for trusting us with your insurance needs. We are so happy you have been a part of our State Farm family for so many years! "
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Amanda Weith

October 30, 2023

5  out of  5
rating by Amanda Weith
"My husband has been Theresa’s client for 29 years. It was the end of the day today and my husband Andreas was trying to contact her. I got into a fender bender earlier in the day and my husband said “Theresa can handle this” Theresa instantly took my husbands call at the end of her work day. She went out of her way to work with us. She called the person DIRECTLY who was claiming that I hit her. She was beyond professional and went out of her way for us tonight/usual with Theresa. Theresa then did a follow up call with us. Andreas and I were both aware that she was going over and beyond for us tonight. Theresa is a lovely person that my husband over 29 years can ALWAYS rely on. Over the years, she has been our constant go-to person when it pertained to insurance. The Weith family wanted to reach out to your office. We wanted to truly thank your office for giving us 29 years of excellent customer service on her end. Andreas, Amanda & kids"
We responded:
"Thank you for the very kind review, Amanda! Theresa is a wonderful part of our team and has many years of insurance experience. We always try to give our customers the very best service possible. We appreciate you and your family trusting us with your insurance needs. Thank you for being a part of our State Farm family! "
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Jason Laurence

October 10, 2023

5  out of  5
rating by Jason Laurence
"Office staff is awesome! Great people, honest advise."
We responded:
"Thank you for your kind review, Jason! We appreciate your business and enjoy helping you with your insurance needs. "
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nabeel ibraheem

August 14, 2023

5  out of  5
rating by nabeel ibraheem
"The best state farm office all of them are great agents. I work with theresa M Kolb shes the vest agent!"
We responded:
"Thank you Nabeel for the kind review. We appreciate your business and trusting in us for your insurance needs. "
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Scott Lutz

August 3, 2023

5  out of  5
rating by Scott Lutz
"Theresa was able to assist in real-time and deliver on a great result. So grateful to be working with her."
We responded:
"Thank you for the kind review, Scott. We appreciate your family being a part of our State Farm family for so long and for trusting us with your insurance needs. "
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Sam Difalco

June 5, 2023

5  out of  5
rating by Sam Difalco
"Fantastic service and professionalism"
We responded:
"Thank you, Sam! We appreciate your entire family being a part of our State Farm Family. We look forward to continuing to assist you with your insurance needs. "
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Marcello Palazzolo

May 16, 2023

5  out of  5
rating by Marcello Palazzolo
"Everybody in the office is wonderful. I talk to Jennifer and she is always helpful and ready to answer any questions i have. I have had State Farm for a long time and never had any issues definitely five star service."
We responded:
"Thank you for the kind review, Marcello. Jennifer is a wonderful part of our team! We appreciate you being a part of our State Farm Family and trusting in Chuck Tourangeau State Farm. "
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Deb Taormina

May 2, 2023

5  out of  5
rating by Deb Taormina
"I've been at this office for 40 years and have NEVER had a problem. Highly recommend."
We responded:
"Thank you for your recommendation Deb. We appreciate your business, for being a part of our State Farm family and a 40 year customer!! "
Profile photo of Bob HArdy

Bob HArdy

April 18, 2023

5  out of  5
rating by Bob HArdy
"We have been customers with Chuck Tourangeau's office for well over thirty years and their service couldn't be better. I have mostly been dealing with Theresa Kolb and she always responds in a timely and friendly manner. Thanks for making the insurance process least stressful part of buying a new home ! Thanks Theresa"
We responded:
"Thank you for the kind review Bob. Theresa is a wonderful part of our team! We appreciate you being a part of our State Farm Family so long and trusting in Chuck Tourangeau State Farm. "
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Zoran Javelov

April 13, 2023

5  out of  5
rating by Zoran Javelov
"Great Customer Service has kept me with Chuck's Agency for Decades. His staff is always ready to provide the right adaptations to create the most effective policy at the lowest price. For example, Jen Williams just came up with some great tips that will save hundreds of dollars each month on both of my cars. The office staff even look out for my 79 year old mother too. Thank you, to all of the hard working staff at the office who have helped me through the years."
We responded:
"Thank you for your kind review, Zoran! We definitely have a wonderful team with many years of experience that is beneficial to our customers. Jen has been with us for over 25 years! We are happy she was able to help you with your personal price plan. Thank you both for being a part of our State Farm family for so long. "
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Roger Horndt

April 10, 2023

5  out of  5
rating by Roger Horndt
"Wonderful agency, been with them for 39 years."
We responded:
"Thank you for being a part of our State Farm family for so long Roger! We appreciate your business. "
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Tom Champagne

March 16, 2023

5  out of  5
rating by Tom Champagne
"Chuck has the best and knowledgeable team of people that surround him. His staff is extremely courteous, helpful and compassionate. Over the years I have generally dealt with Theresa when I contact the State Farm office regardless of the issue. This could be anything from vehicle rental homeowner questions or a potential claim. On occasion, if Theresa is not available, there is always another person available with equivalent knowledge available and prepared to assist and solve any issue or question I have. Chuck has assembled a remarkable team to handle, advise and assist with any situation that occurs."
We responded:
"Thank you for the kind review Tom! We definitely have a wonderful team with many years of experience that is beneficial to our customers. We appreciate your business and for being a part of our State Farm family. "
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Dave Burley

March 15, 2023

5  out of  5
rating by Dave Burley
"Theresa is always super helpful."
We responded:
"Thank you Dave! Theresa is definitely an excellent part of our team. "
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Joyce Romatz

March 15, 2023

5  out of  5
rating by Joyce Romatz
"I have been a customer for many years at this office and always felt the service to be excellent. Recently had a discussion with Jen and she was very pleasant to deal with. All of the staff have been fantastic to work with."
We responded:
"Thank you, Joyce! Jen is a wonderful part of our State Farm team. We appreciate you being a long-time customer of our State Farm family. We look forward to continuing to help you with your insurance needs. "
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Nick Pipia

March 15, 2023

5  out of  5
rating by Nick Pipia
"My father was with the Tourangeau group for over 20+ years and I have had my cars and home insured with them for almost as long. They are a great group of folks and extremely helpful and attentive. Anytime I have a question or concern they treat me like I am their only customer and work to get me answers quickly. I recently had an issue that the team had discovered with my policy and they worked to resolve it quickly and in turn save me money! Couldn't be happier with my State Farm agent and would definitely recommend the team at Tourangeau State Farm to any friends or family!"
We responded:
"We loved having visits from your dad Nick! Vince was a wonderful part of the State Farm family, and you are as well. Thank you for the kind review. You and your family are always a pleasure to help. We look forward to continuing to help all of you with your insurance needs. "
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Frank Reinthaler

March 15, 2023

5  out of  5
rating by Frank Reinthaler
"I have been with Chuck Tourangeau State Farm Office in Sterling Heights since 1979! Started out with homeowners insurance and now have ALL my insurance needs through this office. Home, auto, boat, camper, & ATV. Everyone in this office has always been so helpful with all my questions & needs and have always been very professional in all my dealings with them. If you are looking for caring agents, look no further. Call Chuck Tourangeau State Farm and see how helpful everyone is. Great knowledge, Great prices, Great service, Great office, Great people!"
We responded:
"Wow! Thank you so much for your awesome review Frank. We appreciate you being a long time member of our State Farm family. Thank you for trusting in us with your insurance needs. We look forward to giving you continued GREAT! "
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John Raad

March 14, 2023

5  out of  5
rating by John Raad
"Great staff very helpful in all of are insurance needs!! Highly recommend"
We responded:
"Thank you John! We are thankful for your business and appreciate your family being a part of our State Farm family. We look forward to continuing to service your insurance needs. "