State Farm® Insurance Agent Chuck Tourangeau

"We have been with Chuck’s office for over 30 years now and have never had a complaint. The service has always been fantastic! We have been dealing mostly with Theresa the last several years and she is awesome! Thank you to you and all your crew. You couldn’t ask for a better staff that always puts the customer first!"

"We’ve had State Farm through Chuck Tourangeau for 25+ years which speaks for itself. Over the years we’ve had the usual claims like a broken windshield or fender bender & admittedly a late payment here and there. The office staff have always been kind, nonjudgmental, & very helpful. I want to give a special mention to Theresa Kolb who has truly gone above & beyond for our family. I have thrown some complicated scenarios at her in hopes of managing our account that consists of homeowners, multiple cars, trucks, RV, & travel trailers. Theresa never flinched. She’s been willing to run the numbers forward & back until she finds the best coverage at the lowest price for us. Theresa has even started working with our 4 kids as they’ve each separated from the family policy. She’s been knowledgeable & patient as these young adults learn about insurance. The pivotal moment with Chuck Tourangeau’s State Farm was 12-15 years ago when we were involved in an accident. Fortunately we were all safe, but seeing our full size van & camper on its side was awful. Theresa made us feel calm & protected as she guided us through the claim process. State Farm covered both vehicles completely. We didn’t walk away feeling short changed. Rather, we moved forward with the peace of mind that State Farm truly had our back. We are customers for life!"

"Been with this agency for decades. No smoke and mirror tricks, very transparent. Theresa M Kolb always makes me feel like I’m doing business with a family member! ⭐️⭐️⭐️⭐️⭐️"

"Jennifer is wonderful! Couldn't be happier :-)"

"Chuck, Theresa, and the team have had my back for over 20 years.. if they weren’t the best, I wouldn’t support l. Hats off to the whole team👊🏽"

"they are grate people🙏, they help me every time,they are the best🤗"

"Theresa was great helping me with a recent accident claim as well as facilitating recovery of the mini tort amount for my deductible from the other driver. Great communication and follow through."

"I can't say enough good things about Jen Williams and the team at State Farm on Schoenherr Rd. Jen is incredibly helpful, empathetic, and truly listens to her clients' needs. Every interaction with her and the entire office has been a pleasure. They are all so supportive and kind, making sure I feel well taken care of every step of the way. The policies they offer are excellent, and I always know I’m in good hands. Highly recommend Jen and her team for anyone looking for outstanding service and reliable coverage!"

"My experience with this specific State Farm location has been great. Whenever I call in, I am welcomed and feel like a valued customer. Jen W specifically always makes sure to that I am taken care of and assists with any changes needed. Thank you again and I highly recommend this agency."

"We have been doing business with Theresa for more than 25 years. She is so professional, very knowledgeable, kind hearted , quick to respond, and goes above & beyond to help you. She is definitely the best and our go to person. You will never regret using this State Farm agency!"

"Great service. Very attentive."

"The staff here is always extremely friendly and helpful. Rare to find a family-owned business with long-tenured employees who are extremely knowledgeable and truly care and love helping their customers get the best coverage and save money. State Farm always provides me the best coverage and service for all my cars, motorcycle, home and more. 👍"

"Been with Chuck for 34+ years. No need to go anywhere else. Theresa thank you again for your assistance today!"

"Theresa was absolutely awesome to work with. She was very thorough and quick to answer any questions i had. Thank you!"

"My family has been going to this office for 30plus yrs. I’ve been since I was a teenager now it’s been 17 yrs. This office is amazing. Everyone is very knowledgeable and always willing to help or to answer questions. Theresa is my go to person. She knows ALL. I highly recommend switching to this office."

"My husband has been Theresa’s client for 29 years. It was the end of the day today and my husband Andreas was trying to contact her. I got into a fender bender earlier in the day and my husband said “Theresa can handle this” Theresa instantly took my husbands call at the end of her work day. She went out of her way to work with us. She called the person DIRECTLY who was claiming that I hit her. She was beyond professional and went out of her way for us tonight/usual with Theresa. Theresa then did a follow up call with us. Andreas and I were both aware that she was going over and beyond for us tonight. Theresa is a lovely person that my husband over 29 years can ALWAYS rely on. Over the years, she has been our constant go-to person when it pertained to insurance. The Weith family wanted to reach out to your office. We wanted to truly thank your office for giving us 29 years of excellent customer service on her end. Andreas, Amanda & kids"

"Office staff is awesome! Great people, honest advise."

"The best state farm office all of them are great agents. I work with theresa M Kolb shes the vest agent!"

"Theresa was able to assist in real-time and deliver on a great result. So grateful to be working with her."

"Fantastic service and professionalism"

"Everybody in the office is wonderful. I talk to Jennifer and she is always helpful and ready to answer any questions i have. I have had State Farm for a long time and never had any issues definitely five star service."

"I've been at this office for 40 years and have NEVER had a problem. Highly recommend."

"We have been customers with Chuck Tourangeau's office for well over thirty years and their service couldn't be better. I have mostly been dealing with Theresa Kolb and she always responds in a timely and friendly manner. Thanks for making the insurance process least stressful part of buying a new home ! Thanks Theresa"

"Great Customer Service has kept me with Chuck's Agency for Decades. His staff is always ready to provide the right adaptations to create the most effective policy at the lowest price. For example, Jen Williams just came up with some great tips that will save hundreds of dollars each month on both of my cars. The office staff even look out for my 79 year old mother too. Thank you, to all of the hard working staff at the office who have helped me through the years."

"Wonderful agency, been with them for 39 years."